We want your online shopping experience with us to be both enjoyable and easy. We pride ourselves on providing excellent customer service and shipping your order quickly and accurately.
Please inspect your order upon receipt and contact us immediately if your merchandise is damaged or incorrect. We will make it right!
If you need to make a return for any reason, please contact us by email. We will require your original order number and a list of the items you wish to return. We will then provide you with a Return Goods Authorization form and full instructions on how to proceed with your return.
Because we are providing you with quality door hardware at rock-bottom wholesale prices every day, we cannot accept returns of any of the following:
- Items that show signs of having been used or installed.
- Clearance or final sale items.
- Items purchased more than 30 days ago.
- Items under $ 20.00 net.
Exchange only for defective items with identical merchandise. Return shipping and replacements will be provided at our expense.
We will pay return shipping charges for incorrectly shipped items and we will send you the correct merchandise at our expense. Please ensure that all returned items are unopened and complete in their original factory packaging.
Other returns will be subject to a 20% restocking charge. Items returned with damaged packaging or missing components (i.e.; screws, instruction sheets, keys etc.) will result in additional charges. Return shipping costs are the responsibility of the purchaser.