FAQ

Is Discount Door Hardware a secure website?

Absolutely! Our site features 256 bit security encryption for your security. Once you have completed your shopping and are ready to Checkout, your transaction will be finalized on our secure webpage.

Are there any minimum quantities required to place an order?

You can order any quantity! There is never a minimum order! That’s the great thing about Discount Door Hardware – Everyday low pricing – for Everyone – regardless of quantity!

Can I pick up my order?

Unfortunately not. All orders are shipped from our warehouse and we are not equipped or staffed to handle customer pick-ups and in-person inquiries at our facility.

Do all your locks come with strike plates and screws?

Absolutely! All of our residential and commercial knobs, levers and deadbolts include strike plates and mounting screws! In fact, almost every piece of hardware we sell includes all the necessary fasteners and accessories for installation (with the exception of a very few select miscellaneous items.)

How do I return an item?

Please see our Return Policy for detailed instructions on how to proceed with a return.

Can I place an order by phone?

We are not equipped to process telephone orders. All orders should be completed through our website on our secure Checkout page.

Are taxes and shipping included in the listed prices?

Taxes and shipping are always extra. Our online order form will provide you with the amounts of the applicable taxes and associated shipping costs at Checkout.

Can you provide special quotations for large projects such as subdivisions, condos or apartments?

Absolutely! Please contact us and provide us with your job details as well as a list of the products and quantities you require and a member of our estimating team will respond to your request promptly!

If I’m looking for something that I can’t find on this website, can I special order it?

Yes! We have access to thousands of products not listed on our website. Please email us with your request (manufacturer name, model and/or part number) and we will provide you with a quotation as soon as possible! Please continue to visit us regularly as we are constantly expanding our product line to offer you the best selection of quality door hardware possible!