General Terms

Due to a variety of factors, including the cost of raw steel, currency fluctuation and manufacturer price increases, prices may be subject to change without notice. Please note that the current tariff situation may cause prices to spike for some products, specifically for products arriving from the USA.
The most current prices published on our website shall be deemed correct.
Although we strive to provide the most up-to-date product photos and information possible, manufacturers will sometimes make minor modifications with regards to the specifications or appearance of a product without notice.
Special Order Items are non-returnable, non-cancelable and non-refundable. Exchange only for defective products.
Some items or services may be discontinued without notice.
All items returned for warranty claims are subject to inspection by the respective manufacturers and not all claims for defects are necessarily approved. Items that have been installed incorrectly or that show signs of abuse or misuse will not be eligible for replacement under most manufacturer warranty programs. No refunds or exchanges will be provided for customers who refuse to follow warranty replacement procedures. All warranty claims must be accompanied by an original sales invoice.
A valid RGA (Returned Goods Authorization) form is required to enact warranty claims and/or returns for items purchased online and through our Showroom.
Warranty replacement for Liquidation items or discontinued items may not be possible in some cases.
Manufacturer warranty periods are noted in the product descriptions. In the event that a warranty has not been specified, the default warranty period shall be one year from the date of purchase. Warranty replacements will not be provided outside of any specified warranty periods.
Some prices at our Showroom may differ from those in our online store.
In some cases, free shipping may not be applicable for Special Order Items or for contract projects that have been granted special pricing or additional discounts.
Policies and terms are subject to periodic changes or revisions – the most current information published on our website shall be deemed correct.