Shipping Info
We typically ship within 1 – 3 business days of receipt of your order, but delays can sometimes occur. If there are any delays due to stock issues or any other unforeseen circumstances, we will notify you by email as soon as possible. Please note that we do not ship on weekends or statutory holidays.
We ship via Canada Post Expedited Parcel Service which generally takes 1 – 7 business days, depending upon your location, but delays can sometimes occur. Our shipping costs also include tracking, insurance and the (+ or -) 40 % Fuel Surcharge levied by Canada Post for all Expedited Parcels. Once your order has been shipped, you will receive an automated shipping confirmation followed by a separate email from Canada Post containing the tracking information. Please use the tracking number that was emailed to you from Canada Post to track the status of your order online at canadapost.ca. We have no control over delivery times once an order has left our warehouse.
Please note, as we move towards adopting a drop shipping model – that is, many orders will start shipping directly from the manufacturers – tracking info may not be provided due to the sheer volume of parcels and manufacturer limitations. If you have not received your order within 5 business days, please contact us and we will initiate an investigation into the delay.
We ship across Canada and the USA; as such, shipping costs and delivery times will vary depending upon package weight, size and destination. The calculator in the online order form will automatically calculate and input your shipping costs.
In some cases, free shipping may not be applicable for Special Order Items or for contract projects that have been granted special pricing or additional discounts.
Express shipping options are also available on a per-order basis. Please contact us for further details with regards to costs, availability and timing.
CANADA – Free shipping for orders $ 150.00 and up (before taxes and shipping)Â
($ 250.00 for Newfoundland; $ 500.00 for Northwest Territories, Nunavut and Yukon Territories)
USA – Free shipping for orders $ 1000.00 and up (before taxes and shipping)
(Alaska and Hawaii excluded)